Shipping & Delivery

1. How much does shipping cost?

We offer Free Standard Shipping on all orders across Australia. There are no hidden fees, no extra taxes at checkout, and no minimum purchase requirements.

2. How long will it take to receive my chair?

  • Handling Time: 1–2 business days (Mon–Fri).

  • Transit Time: 14–15 business days (Mon–Fri).

  • Total Estimated Delivery: Between 15–17 business days.

3. Do you ship internationally?

Currently, we only ship within Australia. As we are a locally based company, we focus on providing the best service to our Australian customers.

4. How can I track my order?

Once your chair has shipped, we will email you a tracking number and a link to the carrier’s website. You can also track your order directly on our website via our “Track Your Order“ page.

Returns & Refunds

5. What is your return policy?

We offer a 30-day return window. In accordance with the Australian Consumer Law, if you aren’t satisfied with your purchase or if there is an issue with the product, you can return it within 30 days of delivery for a full refund.

6. How do I return a product?

We make it easy! We include a pre-paid return shipping label inside the package of every order. Simply repack the item in its original box, attach the label, and drop it off at the designated carrier outlet.

7. Are there any return fees?

No. We offer Free Returns, and there are no restocking fees. You will receive a 100% refund of the purchase price.

Payments & Billing

8. Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

9. What currency are your prices in?

Antical is proudly based in Australia. All prices are listed and processed in Australian Dollars (AUD) and are inclusive of GST. The price you see on the product page is exactly what you will pay at checkout.

Product & Assembly

10. Do the chairs come assembled?

To ensure your chair arrives safely and to keep shipping free, our chairs require minor assembly. We include all necessary tools and a simple step-by-step instruction manual in every box.

11. What is the weight limit for your chairs?

Weight limits vary by model, but most of our executive and dining chairs are tested for up to 136kg. Please check the “Specifications” section on the specific product page for exact details.

Customer Support

12. How can I contact you?

We are here to help!

Email: contact@antical.shop

Phone: +61 468 247 309

Address: 11 Patterson Rd, Bentleigh, VIC 3204, Australia

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST).