Last Updated: 23 Junuary, 2026

Find quick answers to the most common questions about Touslex products, orders, shipping, and more. For detailed information, please refer to our dedicated policy pages.

General Information

Q: What is Touslex?
A: Touslex is a trusted online retailer specializing in genuine, high-quality branded kitchen equipment. We are authorized resellers of professional-grade can openers and other tools from leading brands. Our focus is on providing durable, innovative, and ergonomic products designed to make your kitchen tasks easier.

Q: Are your products authentic?
A: Absolutely. We are an authorized reseller. Every product we sell is a genuine, GTIN-verified item from the brands we partner with. We have a strict no-counterfeit policy.

Q: What brands do you carry?
A: We proudly offer products from a curated selection of trusted brands, including BreadTalk, Bxgnip, GORILLA GRIP, Hom-Aid, KitchenAid, Oster, OUTWAY, OXO, PAKITNER, RICKUNCL, UHIYEE, Ultrean, Wonforic, YESTAR, and Zulay Kitchen.

Q: Where is Touslex located?
A: We are proudly based in Seattle, Washington, USA. Our business address is:
4565 Stone Way N, Seattle, WA 98103, United States.

Q: What are your business hours?
A: Our customer support team is available:
Monday – Friday: 08:00 – 18:00 (Pacific Standard Time).
Emails and voicemails received outside these hours will be addressed on the next business day.

Orders & Payment

Q: What payment methods do you accept?
A: We securely accept all major credit and debit cards: Visa, Mastercard, American Express, and Discover. All transactions are processed in U.S. Dollars (USD).

Q: Is my payment information secure?
A: Yes, completely. We use 256-bit SSL/TLS encryption to secure all data transmissions. Furthermore, we are PCI-DSS compliant and do not store your full credit card details on our servers. All payments are processed by our secure, third-party payment gateways.

Q: I see an authorization on my card, but the charge hasn't posted. Why?
A: When you place an order, your bank places a temporary authorization hold to ensure funds are available. The final charge is only processed when your order is packaged and ready to ship. The hold typically falls off your account within 1-5 business days, depending on your bank.

Q: Can I change or cancel my order after placing it?
A: We process orders quickly to get them to you fast. Please contact us immediately at contact@antical.shop or call us. If your order has not yet entered the shipping process, we may be able to modify or cancel it. We cannot guarantee changes once an order is being prepared.

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! We offer Free Standard Shipping on all orders anywhere in the contiguous United States, with no minimum purchase required.

Q: Where do you ship?
A: We currently ship exclusively within the United States (all 50 states). We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.

Q: How long will it take to receive my order?
A: Here is our standard timeline:

  • Order Processing: 1–2 business days.

  • In-Transit Time: 6–8 business days.

  • Total Estimated Delivery: 7–10 business days from the date of order.

Please note: These are estimates. Deliveries can be affected by carrier delays, weather, and holidays.

Q: How can I track my order?
A: Once your order ships, you will receive a shipping confirmation email with your tracking number and a direct link to the carrier's tracking page (USPS, FedEx, or UPS). You can also use the "Track Your Order" feature on our website.

Q: My package says delivered, but I don't see it. What should I do?
A: First, check around your property, with neighbors, and in any secure delivery locations. Carriers often mark items as delivered when they are placed in a safe spot. If you still cannot locate it after 48 hours, please contact us for assistance in filing a claim with the carrier.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day, hassle-free return policy from the date of delivery for items in new, unused condition, in their original packaging. Please see our full Return and Refund Policy for complete details and instructions on how to initiate a return.

Q: Are there any restocking fees?
A: No. We do not charge any restocking fees for eligible returns.

Q: Who pays for return shipping?
A: For returns due to a change of mind, the customer is responsible for return shipping costs. If you received a damaged, defective, or incorrect item, we will provide a pre-paid return shipping label at no cost to you.

Q: How long does a refund take?
A: Once we receive and inspect your return, we will send a refund confirmation email. Refunds are processed to your original payment method within 5-10 business days. The time it takes to appear on your statement depends on your bank or card issuer.

Q: Do you offer exchanges?
A: We handle replacements for damaged or defective items only. For a different size, color, or product, we recommend returning the original item for a refund and placing a new order for the desired product.

Contact & Support

Q: How can I contact customer support?

You can reach our friendly support team through:

  • Email: contact@antical.shop

  • Phone: +1 (206) 586-8330

  • Mail: 4565 Stone Way N, Seattle, WA 98103, United States

We aim to respond to all inquiries within 1 business day.